Cancellation and Returns
Our policy regarding cancellations, returns, and support for digital products and services.
1. Digital Product Nature
Our digital products, including plugins, software, and code, are intangible digital assets that are delivered electronically. Once purchased and delivered, these products cannot be "returned" in the traditional sense, as they are immediately accessible and downloadable.
2. No Cancellation Policy
We do not offer order cancellations once a purchase has been completed. This policy is in place because:
- Digital products are delivered instantly upon purchase
- Access credentials and download links are generated immediately
- Products cannot be "unused" once accessed
- This prevents abuse and ensures fair business practices
3. No Returns Policy
Returns are not accepted for our digital products. This is standard practice in the digital content industry because:
- Digital products cannot be physically returned
- Once downloaded, the product cannot be "unused"
- Digital content can be easily copied and distributed
- This protects our intellectual property rights
4. Pre-Purchase Information
To help you make informed decisions before purchasing, we provide:
- Detailed product descriptions and features
- Demo versions or screenshots where applicable
- System requirements and compatibility information
- Clear pricing and licensing terms
- Sample code or previews when possible
We encourage you to thoroughly review all available information before making a purchase decision.
5. Technical Support
While we don't offer refunds or returns, we are committed to providing excellent technical support to ensure your purchased products work as intended:
- Installation and setup assistance
- Configuration and customization help
- Bug fixes and troubleshooting
- Documentation and usage guidance
- Compatibility issue resolution
6. Support Channels
Our technical support is available through:
Primary Support Email: support@avinashtirumala.me
We aim to respond to support requests within 24-48 hours during business days.
7. What Support Covers
Our support covers:
- Product functionality issues
- Installation and setup problems
- Compatibility issues with documented systems
- Bug reports and fixes
- Basic usage questions
Support does not include:
- Custom development or modifications
- Integration with third-party systems
- Training or extensive consulting
- Issues caused by user modifications
8. Quality Assurance
We maintain high quality standards for all our digital products:
- Thorough testing before release
- Regular updates and improvements
- Compatibility testing with major platforms
- Documentation and user guides
- Ongoing maintenance and support
9. Exceptions
In rare cases, we may consider exceptions to our no-return policy only if:
- The product is fundamentally non-functional
- There was a technical error preventing delivery
- The product was misrepresented in our documentation
- Duplicate purchases were made by accident
Such cases are evaluated individually and require detailed documentation of the issue.
10. Contact Information
For questions about this policy or to request technical support, please contact us at:
Email: support@avinashtirumala.me
Jurisdiction: India
Last Updated: August 22, 2025